I will continue with this tomorrow when |I have called them.
Mr really fucking angry OUT.
Having sent them a letter refusing to accept the products and asking for a refund, suggesting that I would seek legal advice, a refund was was given and I now have the money in my account, so reluctantly I must say thank you to them for doing that.
I bought replacements from another UK company and they arrived with 3 days and were cheaper than the previous items. So a grumpy old man is now a little happier.