Over a month ago I decided to take the plunge into 3D printing, having done all my research (about 6 months) I decided on a Creality Ender 3, every review I have seen has been extremely good. So, I dug into my piggy bank and spent the £200 which includes filament, I decided to go with GearBest as I have purchased loads from them in the past 3 years or so, about £10,000 worth, all electronic and luthier stuff, anyway, I placed my order at the middle of June, with an (ESTIMATED) delivery of 3 weeks, here I sit typing and still no printer.
So I checked with the tracking app, at the beginning of July the 2nd to be exact, a label was printed for UPS, great I thought so I contacted UPS, I asked wheres my parcel and when will I get it, they replied 'We are waiting for GearBest (Germany) to give us a call to pick it up, we know its ready because we have a label printed for you, we can't pick up the parcel until they call us', so I sent GB an email asking what's the delay? I got an email back telling me to be patient and to check their terms and conditions, WHAT THE FUCK, so I am now really pissed, so I write back saying that I have read their terms and conditions several times over the years and it states that delivery will commence when the item is in stock and packed, it's in stock, packed and at the depot waiting for collection by UPS, they then send me another email saying, delays can be caused by the parcel company, strikes, air, sea, rail and road problems, so I tell them that UPS are waiting for the call, they then send me email number 1 again, delivery etc, so I send them an email cancelling the order as I found the same printer with next day delivery, they then reply that I cant cancel the order because it's already shipped? WTF, I write back saying 'No it's not, it's sitting in your wearhouse in Germany, give me back my money, I then get email number 1 again.
So I get it touch with the credit card company, and ask them for a charge back as GB took the money from them the day after I placed the order, the credit card company say, sorry unless there is something wrong with the item there is nothing they can do, delivery delays are not covered, they then tell me that when it arrives to return it as no longer required and they will do the charge back, (at this point my head is about to explode and I am looking to rip someones head off and kick it over a wall) I tell them, the reason I want the charge back is that I need the item ASAP and I have no idea when it will arrive, they replay, please read our terms and conditions.
So, here I sit some 7 weeks later with no printer, I know the UPS still haven't pick it up from GB and that it's still sitting in the same fucking warehouse where it been for weeks.
FUK YOU GearBest, I ordered the printer so I could learn about it during my holidays, but not my winter holidays, I can assure you that I will not spend another penny with them ever. And as for the Credit card company, I paid it up and cancelled the card, the cheeky bastards called me back and asked why, when I told the girl she said if she increased the limit would I not cancel, WTF, they missed the point, so I cancelled. Credit card companies are begging for people to have their cards, at the end of the I will use one of my other cards. I will keep you up to date with what goes on.
So I checked with the tracking app, at the beginning of July the 2nd to be exact, a label was printed for UPS, great I thought so I contacted UPS, I asked wheres my parcel and when will I get it, they replied 'We are waiting for GearBest (Germany) to give us a call to pick it up, we know its ready because we have a label printed for you, we can't pick up the parcel until they call us', so I sent GB an email asking what's the delay? I got an email back telling me to be patient and to check their terms and conditions, WHAT THE FUCK, so I am now really pissed, so I write back saying that I have read their terms and conditions several times over the years and it states that delivery will commence when the item is in stock and packed, it's in stock, packed and at the depot waiting for collection by UPS, they then send me another email saying, delays can be caused by the parcel company, strikes, air, sea, rail and road problems, so I tell them that UPS are waiting for the call, they then send me email number 1 again, delivery etc, so I send them an email cancelling the order as I found the same printer with next day delivery, they then reply that I cant cancel the order because it's already shipped? WTF, I write back saying 'No it's not, it's sitting in your wearhouse in Germany, give me back my money, I then get email number 1 again.
So I get it touch with the credit card company, and ask them for a charge back as GB took the money from them the day after I placed the order, the credit card company say, sorry unless there is something wrong with the item there is nothing they can do, delivery delays are not covered, they then tell me that when it arrives to return it as no longer required and they will do the charge back, (at this point my head is about to explode and I am looking to rip someones head off and kick it over a wall) I tell them, the reason I want the charge back is that I need the item ASAP and I have no idea when it will arrive, they replay, please read our terms and conditions.
So, here I sit some 7 weeks later with no printer, I know the UPS still haven't pick it up from GB and that it's still sitting in the same fucking warehouse where it been for weeks.
FUK YOU GearBest, I ordered the printer so I could learn about it during my holidays, but not my winter holidays, I can assure you that I will not spend another penny with them ever. And as for the Credit card company, I paid it up and cancelled the card, the cheeky bastards called me back and asked why, when I told the girl she said if she increased the limit would I not cancel, WTF, they missed the point, so I cancelled. Credit card companies are begging for people to have their cards, at the end of the I will use one of my other cards. I will keep you up to date with what goes on.
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